Q: Why can DeRemote not switch on my receiver after I have switched it off?

Make sure your Denon is configured to keep the LAN powered-on during standby (see Denon Manual). If the LAN is off during standby, DeRemote can not connect to your receiver thus not switch it on.

Q: Does DeRemote support my Denon xyz?

DeRemote works fine with with all Network enabled Denon A-series equipment that support the Denon AVR remote control protocol. This includes but is not limited to the following models:

NOTE: not all Denon equipment can be tested therefor it might happen that you run into issues that need to be addressed with a DeRemote update. In the event that your receiver does not work as expected with DeRemote, please contact Support so the problem can be addressed and resolved.

Following Denon models are NOT supported:

Q: DeRemote doesn’t work at all with my AVR-2310. Why is DeRemote not working?

The AVR-2310 does not have a LAN interface. Without the Denon being connected to the LAN, there is no way for DeRemote to communicate with the Denon. This is not a limitation of DeRemote but simply a limitation imposed some of Denon models.

Q: Will DeRemote work with my iPod Dock?

No. LAN-enabled iPOD docks WILL NOT WORK.  DeRemote requires a Denon Amplifier or Receiver with BUILT-IN LAN, see the above chart.

Q: Automatic configuration does not find my receiver. What can I do?

To automatically detect your Denon device(s), the iPhone/iPod/iPad and the Denon device MUST be on the same local network. If your iPhone is connected via 3G or via a WIFI router that is in a different so called “subnet” (for example via a firewall), DeRemote won’t be able to detect your Denon equipment. In that case, please add a Denon device manually via the DeRemote Settings page and then retry Auto Configuration.

Q: What can I do if both automatic and manual configuration fail to connect?

The most likely cause is that there is an issue with your LAN. This can be on the iPhone/iPod/iPad, on your WIFI router or on the Denon. The best way to troubleshoot this is to first try to connect to the “Denon Web Controller” from an Internet browser on a PC or Mac, than try the same from the Browser or your iPhone/iPod/iPad. See your Denon manual for details. Some WIFI routers have an internal firewall that block access to the internal LAN. See the manual of your WIFI router or contact the reseller to see if or how this can be disabled.

Q: Can DeRemote control my iPod like it supports USB/Network Navigation?

No. iPod control is a separate feature of Denon that is currently not supported by DeRemote.

Q: Unfortunately DeRemote does not work in my specific environment. DeRemote Support recommend me to contact Apple for a refund. How does that work?

To get a refund, please contact Apple via iTunes. See this article for detailed instructions: http://support.apple.com/kb/HT1933

Q: The Denon manual states that the iPhone app is free. Why does Apple charge me for this app?

DeRemote is an App for Denon but not developeed by Denon. It is developed by an independent developer that unlike Denon supports a wide range of previous and current generation Denon models on both iPhone and iPad. For the Denon app, see http://itunes.apple.com/us/app/denon-remote-app/id388608880?mt=8